McDonald's AI Ordering System Gets Pulled After Funny Mistakes

Ans)

1.Answer: B) It frequently made comical mistakes.

Explanation: The article mentions that the AI system often made funny mistakes, such as adding bacon to ice cream, which led to McDonald's decision to remove it.

2.Answer: C) rapidly becoming popular on the internet.

Explanation: In the article, "viral" refers to the rapid spread of videos online showing the AI's mistakes.

3.Answer: B) reduce order wait times and improve accuracy.

Explanation: The AI was intended to streamline the ordering process and make it more efficient.

4.Answer: A) It is proven to have some of the most comprehensive capabilities in the industry.

Explanation: IBM stands by the technology's potential and its performance under demanding conditions, as stated in the article.

5.Answer: B) Laughter and amusement.

Explanation: The article highlights that customers found the AI's mistakes funny and shared them online.

6.Answer: C) Likely to cause disagreement.

Explanation: "Controversial" refers to the mixed opinions about the AI technology's impact on jobs and its effectiveness.

7.Answer: C) The owners of individual McDonald's restaurants.

Explanation: Franchisees are individuals who own and operate McDonald's restaurants under the company's brand.

8.Answer: B) To find a reliable voice ordering system for the future.

Explanation: McDonald's aims to refine and implement a better AI solution by the end of the year.

9.Answer: D) ecosystems and natural processes.

Explanation: The article discusses using natural processes as solutions for combating climate change.

10.Answer: D) The technology has potential and works well under demanding conditions.

Explanation: IBM believes in the AI system's capabilities despite the issues encountered during the trial.

11.Answer: B) There was fear it would eliminate human jobs.

Explanation: The article mentions concerns that AI could make people's jobs obsolete.

12.Answer: C) Disappointed but hopeful.

Explanation: The article acknowledges the AI's mistakes but remains optimistic about future improvements.

13.Answer: C) To improve order accuracy and speed.

Explanation: McDonald's seeks to enhance the efficiency and accuracy of their ordering process with refined AI technology.

14.Answer: A) They found it amusing and shared videos online.

Explanation: The article highlights how customers found the mistakes funny and posted them on social media.

15.Answer: B) The AI system made numerous funny mistakes.

Explanation: The frequent and comical errors made by the AI system led to its removal.

16.Answer: B) McDonald's will refine and test new AI solutions.

Explanation: McDonald's plans to continue exploring and improving AI technology for future use.

Writing Example

Essay

 The integration of Artificial Intelligence (AI) into customer service, particularly in the food service industry, has been a topic of significant debate. McDonald's recent experiment with AI-powered ordering systems in their drive-throughs exemplifies both the potential benefits and drawbacks of such technology. This essay will discuss the advantages and disadvantages of using AI in customer service and provide an opinion on whether AI should replace human workers in this sector.

 One of the primary advantages of using AI in customer service is the potential for increased efficiency. AI systems can handle multiple tasks simultaneously, process orders quickly, and reduce wait times for customers. Additionally, AI can operate 24/7 without the need for breaks, potentially leading to extended service hours and increased customer satisfaction. Furthermore, AI systems can gather and analyze data to improve service quality and personalize customer experiences.

 Despite these advantages, there are notable disadvantages to using AI in customer service. As seen in McDonald's trial, AI systems can make errors that lead to customer frustration and dissatisfaction. These mistakes, such as adding bacon to ice cream or misinterpreting orders, highlight the current limitations of AI technology in understanding and processing human language accurately. Moreover, the implementation of AI could lead to job losses, affecting employees who rely on these positions for their livelihoods. The social and economic impact of replacing human workers with machines cannot be overlooked.

 In my opinion, while AI has the potential to enhance customer service, it should not entirely replace human workers in the food service industry. AI can be used to complement human efforts, handling routine and repetitive tasks, while human employees focus on more complex interactions and problem-solving. This hybrid approach can combine the strengths of both AI and human workers, leading to a more efficient and customer-friendly service.

 In conclusion, the use of AI in customer service presents both opportunities and challenges. While AI can improve efficiency and provide valuable data insights, it is not yet capable of fully replacing the nuanced and empathetic interactions that human workers provide. Therefore, a balanced approach that integrates AI to support human workers would be the most beneficial strategy for the food service industry. (words: 361)

Short writing

• 1.McDonald's removed the AI ordering system due to frequent errors and comical mishaps that led to customer frustration and viral videos of mistakes.
  

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• 2.One major issue was the AI misinterpreting orders, such as adding bacon to ice cream or incorrectly processing the number of items ordered.
  

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• 3.McDonald's plans to continue exploring and refining AI solutions to improve their service in the future, despite ending the current trial with IBM.
  

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